Most of our products are made especially for you after your order is placed. This helps us avoid unnecessary stock and waste.
## Where we ship
We sell to supported destinations worldwide except Brazil. Availability may vary by product and destination and will be confirmed during checkout.
## Production and delivery
Every order has two stages:
1. Production by one of our selected print partners.
2. Delivery from the production facility to your address.
Production and delivery times vary depending on the product, destination, availability and print partner. Any delivery estimate shown during checkout is an estimate rather than a guaranteed delivery date.
## Shipping costs
Shipping costs are calculated according to the products in your order, their production location and the delivery destination. The applicable amount will be displayed before you complete your purchase.
## Separate packages
Products may be produced by different print partners. As a result, items from the same order may arrive separately and at different times. You will not be charged additional shipping fees beyond those shown when the order was placed.
## Tracking
When tracking is available, we will send the tracking information to the email address used during checkout. Tracking updates can sometimes take time to appear after a shipping label has been created.
## Customs and import charges
Orders may be produced or shipped from another country. Depending on the destination and production location, customs duties, import taxes or handling charges may apply.
Unless otherwise indicated during checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.
## Delivery addresses
Please check your delivery address carefully before completing your order. Contact us as soon as possible if you notice an error.
Because production may begin shortly after an order is placed, we cannot guarantee that an address can be changed after the order has been submitted. Additional costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.
## Delayed or missing orders
If your estimated delivery period has passed, please check the tracking information and confirm that the delivery address is correct.
If you still need help, contact us at valmir@projeto1000palavras.com.br with your order number. We will investigate the shipment with the relevant production and delivery partners.
## Damaged or incorrect items
If an item arrives damaged, defective or different from what you ordered, contact us promptly with:
– Your order number
– A description of the problem
– Clear photographs of the item
– Photographs of the packaging and shipping label
We will review the issue and arrange an appropriate solution in accordance with applicable consumer law.
## Questions
For questions about shipping or an existing order, contact us at valmir@projeto1000palavras.com.br.